Terms

Delivery Policy I Return Policy

 

Privacy Policy

Introduction

Living In The Strange, Mohammed Miheasen, regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact us at info@livinginthestrange.com.

Payment Security Policy

Living In The Strange, Mohammed Miheasen, uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. – Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Living In The Strange, Mohammed Miheasen.For purchases over $1000 we may require payment by direct deposit to our bank account.

Collection of Information

In order to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We do not keep any sensitive payment information such as bank account details or credit cards. If you have any questions about security on our Website, you can email us at info@livinginthestrange.com.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. For purchases over $100 we require a residential address.

Communications

We may use your contact details for essential communications, such as emails, accounts information, and critical service details. We may also send you promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@livinginthestrange.com. We will not share your personal information with any third party that is not our agent/service provider.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of info@livinginthestrange.com.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 
Go to the Top

 

Returns policy

Dear customer, in Australia consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose of don’t match the description, in this situation we will refund your full purchase price and original shipping costs.
If you change your mind about a purchase you need to advise us within three days of receiving the item and send it back within seven days, you will be responsible for all shipping costs. All products must be returned in their original condition. We recommend that you return the product via Registered post as you are responsible if the product is lost or damaged on its return trip.
 
Go to the Top

 

Delivery policy

Our preferred carrier is Australia Post.
Any purchase over $25 AUD in value will be sent registered. This adds to the cost but offers the customer tracking and we are notified when you receive your item.

We post items as soon as possible after we receive your payment, however hereunder are the expected delivery times.

We kindly ask you to wait until the end of this period as items are occasionally delayed by factors outside of our control.

 

Australia :

For Free/Standard Post please allow a delivery time of 7-14 days from shipment notification.

For Registered Post please allow a delivery time of 7-14 days from shipment notification.

For Express Post please allow a delivery time of 3-7 days from shipment notification

International :

For Free/Standard Post please allow a delivery time of 14-28 days from shipment notification.

For Registered Post please allow a delivery time of 14-28 days from shipment notification.

For Express Post please allow a delivery time of 7-14 days from shipment notification
 
Go to the Top

 

If you would like to enquire about a delivery please contact us at info@livinginthestrange.com.

error: Content is protected !!